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How to enable access to iPhone backups on macOS

Aidan Fitzpatrick

Published October 1, 2018· Updated April 13, 2021

Cover image for: How to enable access to iPhone backups on macOS

Apple introduced a number of important security mechanisms with the release of macOS Mojave in 2018. Foremost among these's a general catch-all protection, restricting access to a range of files on the filesystem, including the user's mail database, message history, Safari data, iTunes and Time Machine backups, cookies, and various other files.

This mechanism ensures that there's user consent for those files to be accessed, and protects against rogue programs or malware accessing them.

As a consequence, in order to use a macOS app to work with your iTunes backup files, you must first grant it permission.

Here's how to grant access to your iTunes backup files:

Granting access to iTunes backup files

  1. Open your Mac's privacy settings by clicking "System Preferences" on the Dock, selecting "Security & Privacy", and then clicking its "Privacy" tab. Alternately, go straight there with Spotlight by pressing ⌘ Cmd +  and typing "Security & Privacy" before pressing ⏎ Enter.
  2. Select "Full Disk Access" from the list of privacy areas on the left-hand side of the dialog. You'll see a white pane on the right, showing a list of apps which have this level of access already. By default, the list will be empty.
  3. Click the lock icon on the bottom-left of the dialog to enable changing the privacy settings. You'll be prompted for your password or Touch ID fingerprint to permit this.
  4. Find the app that you wish to grant access, and drag it into the list, or click on the + and browse to its location. Once you have selected the app, the Security & Privacy dialog will tell you you need to close and restart the app before the app will be able to read your iTunes backups.

iPhone Backup Extractor 7.6.2.1052 and later will automatically prompt you with these instructions and guide you through them if the app has not been granted permission.

What happens if an app tries to access iTunes backups without having permission?

The app will not be able to read the files; it will appear as if they're not there. As a consequence, you may not see any backup files, or the app may crash. You can easily see an example of this in the macOS Terminal, as -- unless you grant it permission -- will be unable to list your backups:

$ cd ~/Library/Application\ Support/MobileSync/
$ ls
ls: cannot open directory '.': Operation not permitted

If you run into any difficulties, please contact our support team with an email or live chat. We'd love to help.


About the author

Aidan Fitzpatrick

Founder, CEO

Aidan founded Reincubate in 2008 after building the world’s first iOS data recovery tool. Since then he has grown the company into one of the world’s top ISVs, working with companies like AMD, Qualcomm and HP to pioneer meaningful machine-learning features for video software, headlined by the Camo app ecosystem. Under Aidan’s leadership, Reincubate has won the UK’s highest business honour four times, earned a place on The Sunday Times’ 100 Tech list, and garnered industry recognition with Apple Design Award and App Store nominations. His work and techniques are often cited in academic papers on mobile forensics, and he’s been invited to speak at events hosted by companies like Google, Microsoft and Snap.


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